Shipping & Delivery

We use New Zealand post.  We have the following options for delivery:

1. $3 standard post (2-5 business days - domestic only)

2. $6.50 express post (1-3 business days - domestic only)

3. $15 international airmail (3-10 business days) *

​*It is the responsibility of the customer for any import duties or taxes that may arise. Please note that these delivery times are estimates only, they are generally pretty good, but at busier times of the year some orders may take up to 3 weeks.  Please see New Zealand Post's website for more information. 

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Payment

All prices are listed in New Zealand Dollars (NZD) and do NOT include GST. (GST is added through the checkout)

Payment can be made via Paypal, Visa, Mastercard or by phone.  Upon your payment being cleared, your order will be processed.

All  credit card holders are subject to validation checks and authorisation by the card issuer.  Under no circumstances are credit card details held by ibark New Zealand.

Pleas contact SecurePay for further information on their policy for handling card details.

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Warranty

We stand behind the quality of our products, so we offer a 3 month warranty.

Our warranty covers standard use of your phone and the case. It doesn’t cover drops, extreme temperatures, impacts, exposure to water and liquids (note: bamboo is naturally water resistant however extended exposure may cause defects). If you would like to make a warranty claim please contact us and we will help resolve your issue ASAP. On contact if you could forward photo’s of the case that would help speed things up.

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About Drop's

Marwa’s signature 5 layer cross lamination was designed to ensure the natural material is as strong and durable as possible. If you drop your phone It is possible for the case to break. Although we would not expect this from a minor fall, our warranty doesn’t cover drops. If you are the type of person who is frequently dropping their phone or device then maybe Marwa isn’t for you 

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Natural Material Variations

Each of our products are unique because of the natural materials they are made from. Bamboo and other natural materials all have their own unique colourings and grains. Also, each computer has it’s own unique screen settings. For these reasons we do not offer returns for a dissatisfaction with the colour or grain of the product you receive in comparison to what you see on our website. (Note: we have never had a customer complain about this but just covering our butts:))

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Agreement

The preceding terms and conditions govern the sale by Marwa between you the buyer and Marwa. By placing an order with us you acknowledge that you have read, understand, and agree with our terms and conditions. Please notify us, prior to placing an order, if you disagree with any of these terms and conditions. We reserve the right to alter our terms and conditions at anytime for any reason.

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